At Boardshorts.com, your satisfaction is our #1 priority. If you are unsatisfied with your merchandise for any reason, simply return it to us within 30 days in the condition you received it (i.e., item cannot have been worn, washed, or affected by fragrances) and we will issue you a refund deducting our shipping charges (Free Ship: $2.99, Quick Ship: $4.99, Super Fast $19.99)
How to Return a Purchase
Please include your invoice and a brief explanation of the return. Sample explanations are as follows:
- Item is damaged
- Item is not as described
- I no longer want / need this item
- Incorrect item delivered
- I cancelled this order before it shipped
If your need for a return is due to an error on our part, we will gladly refund your return shipping charges. For returns for which we are at fault, please give a detailed return explanation and we will do our best to resolve the issue as soon as possible. For additional inquiries, please email firstname.lastname@example.org.
Processing Time for Returns
One we receive your item and it meets our return policy we will refund the amount to the card that was used for the purchase. Please allow 2-3 weeks for the processing of your return. Depending on your credit card company, it may take an additional 2-10 business days for your credit to post to your account.